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Privacy Policy

Effective date: 2026-09-13
XactCheck is a product of Ariadal Group (“Ariadal,” “we,” “us,” or “our”).

1. Scope

This Privacy Policy describes how we collect, use, share, and retain information when you use:

• the XactCheck Telegram bot (@XactCheckBot), and
• the website at https://xactcheck.ariadal.com (the “Site”).

Telegram’s own terms and privacy policy also apply to your use of Telegram. Stripe’s terms and privacy policy apply to payment processing.

2. Who we are

XactCheck is operated by Ariadal Group. For privacy requests, contact us via Telegram at @XactCheckBot (privacy contact email will be published here when available).

3. Information we collect

Depending on how you use XactCheck, we may collect:

• Telegram account data, such as Telegram user id, display name, username, language, and the contents of messages you send to the bot, as made available by Telegram’s Bot API.
• Estimate files and claim-related content, photos, PDFs, and text you upload (including Xactimate estimate contents). These materials may include business information and, in some cases, information about a property or claim (for example address, claim identifiers, line items, or other details appearing on the estimate). Only upload files you are authorized to use.
• Audit outputs we generate, missing-item lists, estimated dollar values, and email templates created from your uploads.
• Usage and device/log data, audits run, trial usage, feature usage, approximate timestamps, and basic technical logs needed to operate and secure the service.
• Payment-related data, processed by Stripe. We do not store full payment card numbers on our servers. We may receive limited billing data from Stripe (for example payment status, customer id, last4, card brand, and subscription/invoice metadata).
• Website data, standard server logs when you visit the Site. If we add analytics cookies or similar technologies later, we will update this Policy.

4. How we use information

• Provide, operate, and improve audits, results, and copy-paste email templates.
• Process payments through Stripe when billing applies.
• Authenticate users, prevent abuse/fraud, secure the service, and debug issues.
• Communicate service messages (bot replies and important account/service notices).
• Comply with law and enforce our Terms.

We do not email insurance adjusters or carriers on your behalf. Templates are for you to copy and send.

We use your uploads to provide the service. We do not use customer estimate uploads to train AI models, and we do not sell your estimate files.

5. Automated processing

XactCheck uses automated systems (including software and machine-assisted analysis) to review estimate content and generate suggested missing items, dollar estimates, and email template text. Outputs can be wrong or incomplete. You should review results before relying on them or sending anything to an adjuster.

6. Legal bases (EEA/UK users)

If GDPR/UK GDPR applies, we process personal data as needed to perform our contract with you, for our legitimate interests in operating and securing the service (balanced against your rights), to comply with legal obligations, and where required, based on consent.

7. How we share information

• Telegram, required to operate the bot on Telegram’s platform.
• Stripe, payment processing (Stripe Privacy Policy).
• Infrastructure providers, hosting, storage, networking, and related vendors that process data on our instructions (for example website hosting such as Vercel).
• Professional advisors / legal, when reasonably necessary, or if required by law, regulation, legal process, or to protect rights, safety, and security.
• Business transfers, if we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction subject to appropriate protections.

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising as those terms are commonly used under U.S. state privacy laws.

8. Retention

We retain estimate files, chat content needed for the service, and audit outputs for as long as needed to provide XactCheck and for a reasonable period afterward for support, security, dispute resolution, and legal compliance. We then delete or de-identify information when retention is no longer necessary, subject to backups and legal holds.

9. Security

We use safeguards designed to protect information appropriate to the nature of the service. No method of transmission or storage is completely secure.

10. Your choices and rights

• Stop using the bot and delete chats in Telegram.
• Request access, correction, deletion, or a copy of personal data we hold, where applicable law provides those rights.
• Manage payment methods through Stripe customer/billing flows when made available.

If you are a California resident (or resident of another U.S. state with similar laws), you may have rights to know/access, delete, correct, and opt out of certain sharing. To exercise rights, contact us via @XactCheckBot. We will not discriminate against you for exercising privacy rights. We may need to verify your request.

11. Children

XactCheck is a business tool for roofing contractors and is not directed to children under 16. We do not knowingly collect personal information from children.

12. International transfers

We are based in the United States. Information may be processed in the U.S. and other countries where our providers operate. Those countries may have different data-protection laws than your home country.

13. Changes

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date on this page. Continued use of XactCheck after an update means you acknowledge the revised Policy.

14. Contact

Privacy questions and requests: Telegram @XactCheckBot.

Xactimate is a trademark of its respective owner. XactCheck is not affiliated with, endorsed by, or sponsored by Xactimate’s owner.